Comments on: Comcastic Customer Service http://www.cuttingedgedjs.com/blog/2009/07/02/comcastic-customer-service/ Experienced group of interactive entertainers: MCs, DJs, dancers, vocalists, musicians, and engineers. Fri, 12 Mar 2010 11:25:27 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: MikeY http://www.cuttingedgedjs.com/blog/2009/07/02/comcastic-customer-service/comment-page-1/#comment-2027 MikeY Fri, 31 Jul 2009 19:13:10 +0000 http://www.cuttingedgedjs.com/blog/2009/07/02/comcastic-customer-service/#comment-2027 Late last summer my wife and I visited Philly and stayed near the building. It was on my site seeing list and we were awed by the show and the friendliness of the people. Went back for multiple visits. Can't say as much about the local service in Chicagoland switched to AT&T broadband and cable a while back..... Late last summer my wife and I visited Philly and stayed near the building. It was on my site seeing list and we were awed by the show and the friendliness of the people. Went back for multiple visits. Can’t say as much about the local service in Chicagoland switched to AT&T broadband and cable a while back…..

]]> By: Sue http://www.cuttingedgedjs.com/blog/2009/07/02/comcastic-customer-service/comment-page-1/#comment-2024 Sue Wed, 29 Jul 2009 23:11:21 +0000 http://www.cuttingedgedjs.com/blog/2009/07/02/comcastic-customer-service/#comment-2024 I agree completely with your assessment of what I have heard disgruntled folks call "Dumbcast". I scheduled a hook up of cable/internet, in person at a branch office, near the very end of June. Four re-schedulings later, my hook-up was finally completed Saturday, July 25. I could complain about the wait, mistakes, etc. but I'm not. In addition to the detailed explanations (and my resulting education), sincere apologies, lengthy phone calls with pleasant and concerned, customer service reps., I also received more than enough compensation (offered freely) to make up for the time I was without service. In the end, I think I was the one who made out. Behind that logo there are real, hard working people who, yes, like all of us, make mistakes but also own up to said mistakes ... and fix them. I have been in customer service my entire career and with my knowledge and experience I can very comfortably say I recommend Comcast. ... and CuttingEdge too. Great blog as usual Craig! I agree completely with your assessment of what I have heard disgruntled folks call “Dumbcast”.

I scheduled a hook up of cable/internet, in person at a branch office, near the very end of June. Four re-schedulings later, my hook-up was finally completed Saturday, July 25. I could complain about the wait, mistakes, etc. but I’m not.

In addition to the detailed explanations (and my resulting education), sincere apologies, lengthy phone calls with pleasant and concerned, customer service reps., I also received more than enough compensation (offered freely) to make up for the time I was without service. In the end, I think I was the one who made out. Behind that logo there are real, hard working people who, yes, like all of us, make mistakes but also own up to said mistakes … and fix them.

I have been in customer service my entire career and with my knowledge and experience I can very comfortably say I recommend Comcast.

… and CuttingEdge too.

Great blog as usual Craig!

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